Locations
Kidz Therapy's main office is based in Morningside, Auckland. We also have consultations availble in Mount Wellington and Ellerslie for certain services
Morningside - our main location
Address
Level 1*
642 New North Road
Morningside
AUCKLAND 1022
Parking
Free parking is available behind the Kidz Therapy building
Public Transport
We are conveniently located 1-minute walk from Morningside Train Station and bus stops.
On Arrival
Please come up the stairs to our reception area, ring the bell on the desk and take a seat. Your therapist will attend to you at your appointment time.
*Unfortunately, we do not have wheelchair access
Mount Wellington
Our counselling psychologist, Narelle Nichelsen is based at the Mount Wellington location on Wednesdays and Thursdays.
Address
Salvation Army Community Centre*
18 Allright Place
Mount Wellington
AUCKLAND 1060
Google Maps Link
Parking
Plenty of free parking is located on-site
On Arrival
The building's reception is not always attended and may be locked. We ask you to
text
Narelle on arrival if you have an appointment. (number supplied with appointment confirmation)
*No affiliation
Ellerslie
Appointments with Zee Ally (Clinical Psychologist) are at our Ellerslie location:
Address
Therapy Space - Level 1
411 Great South Road
Ellerslie
Auckland
Parking
There are 3 free parks onsite labelled 'Visitors'. Please do not park in other business car parks. There are free parks on surrounding streets and Ellerslie Village a 10-minute walk away. At 2 Kalmia Street, there is paid parking ($2 per hour) and this is a 3-minute walk away.
Please allow plenty of time to park so you arrive comfortably in time for your session.
Public Transport
Ellerslie train station is a short walk away, along with bus stops on Great South Road and Mount Wellington Highway.
On Arrival
Help yourself to coffee and tea and Zee will be with you at your appointment time.
New Lynn
Psychologist, Shelley de Graaf, is based at the New Lynn location on Mondays.
Address
Totara Health Level 2
1 McCrae Way, New Lynn
Google Maps Link
Parking
2 hours free parking available on Level 1 in the McCrae Way car park for Totara Health visitors.
On Arrival
Located across the hall to your right as you leave the lift, please wait here fore Shelley.
Online & Travel to You
Online
Our preference is to work with you in person. However, occasionally it may be required to do a consultation online. If you live outside of Auckland and need support, and cannot find support or a specialist in your local area, we may be able to help.
Travel
Some of our advocacy consultants and therapists (under special circumstances) may come to you.
Travel costs are incurred for any consultant or specialist services that take place at locations other than the Kidz Therapy main office.
- please see our fees page for information about travel costs
Cancellation Policy Kidz Therapy
Why do we have a cancellation policy?
Your appointment is a time that has been reserved exclusively for you and your child and is not available to others.
Our cancellation and missed session fees give recognition to the time our clinicians have reserved for your whanau and the work they have put in preparing for your session. They also recognise that other whanaus on our waiting list may have been able to take your appointment time if they had been give sufficient notice.
What is our cancellation policy?
Kidz Therapy requires at least two working days/48 hours’ notice to cancel a weekday therapy or art therapy appointment. Weekend appointments require 72 hours’ notice. Please note the cancellation time-frame excludes weekends and public holidays.
If you cancel 24 – 48 hours prior to your appointment time you will automatically be invoiced $115.00.
If you cancel less than 24 hours prior to your appointment or fail to show up, you will be charged the full session fee.
If your child is scheduled for an Educational Psychology Assessment with us we require fourteen days notice
What happens if you have a family emergency?
We understand that illness and family emergencies sometimes occur and we will not charge a cancellation fee in these cases.
The decision to waive a cancellation fee is at the Practice Manager’s discretion. Please note, a medical certificate may be required in some cases.
How do you cancel your appointment?
If you need to cancel your appointment, please text 021 295, 0089, email info@kidztherapy.co.nz and your therapist directly, or reply to the booking reminder you received from Timely.
What happens if you miss several therapy sessions?
Therapy is for your child’s personal growth and consistency is the key in order to achieve this. We understand that for many whanaus, therapy is a big time commitment. If you are not sure you can commit to therapy appointments, you should consider whether you really wish your child/family to engage.
If you miss three scheduled appointments in a three-month period without 48 hours’ notice, the therapeutic relationship may cease. Your child of course can return to therapy but you may be placed on a waiting list if your psychologist does not have any openings. This is standard practice with private practice offices.
What happens if my therapist needs to cancel an appointment?
We believe that the responsibility for your care is both on the parent and the therapist so we agree if you are double booked or if we miss an appointment without adequate notice (48 hours) you will receive a complimentary therapy session. If you can’t physically attend, tele-therapy support is generally available.
